Managed Security Services
from Aiuken

Aiuken Managed Security Devices services is a combination of innovative tools and technologies with highly experienced team of security professionals to provide 24/7 managed security services to the organizations of different sizes and industries.

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Managed Security

This service involves installing, upgrading, and managing the Firewall, Unified Threat Management and Intrusion Detection Hardware and software, and commonly performing configuration changes on behalf of the customer. Management includes monitoring, maintaining the Security Device’s traffic routing rules, and generating regular traffic and management reports to the customer. Intrusion detection management, either at the network level or at the individual host level, involves providing intrusion alerts to a customer, keeping up to date with new defenses against intrusion, and regularly reporting on intrusion attempts and activity.

Customer Benefits

Treatment and resolution of incidents;
Proactive Management;
Corrective Maintenance services;
Standard and advanced reports;
Hardware and Software inventory;
Mitigation of attacks against protected IT infrastructure;
Security Policy Management;
VPN access management for users and providers;
Equipment monitoring;
Security Operation Center 24/7 support.
vulnerability management

Features

Basic Support Advanced Services
Security alert email notifications Supported Supported
Dashboard and stats Supported Supported
Weekly report Supported Supported
Auto-generate tickets via email or phone Supported Supported
Online customer portal to view or edit an open ticket Supported Supported
24x7 Support Supported Supported
SLA (Response time)
— Critical – 2 Hr
— High – 4 Hr
— General – 8 Hr
— Critical – 1 Hr
— High – 2 Hr
— General – 4 Hr
Proactive Security Event
Management and Incident Response
Not supported Supported
Proactive Policy Tuning Not supported Supported
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Contact Us

Europe
Avda de la Hispanidad, 6
6th Floor
28042 Madrid, Spain
North America & Caribbean
13306 sw 144 ter
Miami FL, 33186
South America
Calle Matías Cousiño 150,
Oficina 322
Santiago, Chile
Middle East
DMCC I5 Premium Business Centre, Gold Tower, JLT
Dubai, United Arab Emirates